5 STARS - EXCELLENT
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The Lady who attended me (Laura or Lorna) was very apologetic and helpful said she needed to contact supplier for instruction and would call me back later that day. Late Friday a/noon would flow to next week, I thought. The next Monday a.m. saw email arrive with supplier promising to forward short items immediately.
Don't try to make things TOO good and spoil them, my experience could not be improved on. One young lady has given me all kinds of confidence in ikoala.